Recruiter Spotlight


Can you describe your journey at Capio so far and how long you have been here?

I’ve been here 13 months and it’s been a rollercoaster, but I love how you learn on the job and that the learning never ends. The support here is always available so you can develop your skills

What truly motivates you in your career?

I always strive to do my best. I know the company is investing in me, so I want to show I am serious. In addition to progress, I want to live in a financially stable environment. 

What skills do you have that help you build relationships with clients and candidates?

Asking questions with no fear – I am friendly and understanding. My goal is to be a friend who helps another friend get a job, not a recruiter. As Tom always says, make it so that you’re the first person they think of when they get that job.

What is the working culture like at Capio? How fast have you experienced success in your role?

We have a very supportive culture, there is healthy competition, and we get a lot of help from each other. As with any other job, success comes down to hard work. Capio has made every effort to facilitate that.

What do you advise someone who wants to be a recruiter and has no experience?

I think that’s a good question. It s like giving my old me some advice. I guess do your research, be organised and ask a lot of questions. Talk to seniors and people who made it so you find out how to organise your day. Keep a clean inbox at all times.

What part of the recruitment process do you find the most challenging?

Most challenging is putting myself in someone else’s shoes. You must think about the candidate and client’s best interest no matter what.

What interests you the most in the insurance industry?

I like the insurance news and seeing this industry developing. Everything needs insurance so learning about how for example the insurance sector and legal sector are close and you can’t do one without the other. 

What is a recent trend you’ve noticed in insurance recruitment?

There are more jobs than candidates – it’s a very candidate-led market.

What are employers looking for the most now?

 Willingness to learn, proactive candidates, and interviews are massive because interviewing is a skill. Employers want to see that you can pitch yourself in an interview. You do need to be able to work both individually and as a team. I feel like employers are more open to flexibility but they really put a value on interviews and how you come across them – if you are interested in learning, it goes a long way.

What are candidates interested in when looking for a new role in the current market?

A lot of people want a hybrid working and assured progression – they want to know exactly how a company will help them progress. I came into the industry after covid so I’ve noticed a lot of clients do 2 days in the office a week. It’s also up to the candidate and their preferred working style.

Tell us something about you that we don’t know.

I was once on KISS FM on their Instagram because I look like Ed Sheeran… I guess being ginger has its perks.

What do you like to do outside of work/hobbies?  

Playing golf and watching F1. Big supporter of Cardiff City and Wales too!